Help Center

Shipping destinations:We ship for FREE Locally Nationwide.Shipping times:Local orders take 1-10 business days to be delivered to you and we ship within 1-2 business days. Purchased items will be dispatched from Metro Manila.  Shipping time might vary depending on location, shipment method and other factors.

You can select your preferred payment method at checkout.We accept secure payments for both local customers via Credit Cards, Debit Cards, and Bank Transfers and Deposits. Note that additional exchange fee may apply if your currency is other than Philippine Pesos.

Buyer must contact us within 3 days upon receipt of the package. - Full refund will be given for Incorrect item sent ONLY. -For items under warranty: One year service warranty for watch mechanism (movements), screws, and push buttons only. Battery(if any), case, and strap or any signs of physical abuse are NOT INCLUDED in the warranty.- Returns/Under warranty items must be in its original box, unused condition, with all paperwork, and parts and accessories; These must be packed properly in similar manner when it was received to avoid any damages while in transit.- Buyer shoulders costs/responsibility for the return and all shipping, import duties, taxes, and warranty charges that may be incurred.- We reserve the right to refuse any returns for any reasons available that protects the seller's rights. Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@prestigetimepiececenter.com. Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded. For Exchanges Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prestigetimepiececenter.com and send your item to: Prestige #212 2nd Floor, SM City Manila Concepcion St. cor. Arroceros, San Marcelino St., Manila, Metro Manila, 1000 Philippines.GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.ShippingTo return your product, you should mail your product to: Prestige #212 2nd Floor, SM City Manila Concepcion St. cor. Arroceros, San Marcelino St., Manila, Metro Manila, 1000 Philippines You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over PHP3,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within X business days. Our support team is always happy to guide you at any step!